Effective Date: April 1, 2026  | Last Updated: April 1, 2026

Fresh flowers are perishable goods and, by their nature, cannot be returned in the traditional sense. However, Great Flowers is committed to making every delivery right. This page explains how we handle quality complaints, damaged deliveries, and resolution requests.

1. Physical Returns

Due to the perishable nature of floral products, we do not accept physical returns of flowers, plants, or arrangements. If there is a problem with your order, our resolution process (see below) is designed to make it right without requiring you to return the product.

2. Quality Issues — What Qualifies

We consider the following to be valid quality issues eligible for resolution:

• Flowers arrived visibly wilted, damaged, or broken upon delivery.
• Significant portion of the arrangement was dead or dying at time of delivery.
• Arrangement was substantially different from the product photo (wrong flowers, wrong color, missing elements).
• Delivery packaging was crushed or soaked, causing damage to the arrangement.

The following are not considered quality issues:

• Natural variation in flower shape, size, or exact shade — fresh flowers are a natural product and vary slightly from photos.
• Wilting after 3–5 days of normal use (fresh-cut flowers have a natural lifespan).
• Flowers that were not cared for according to provided care instructions.

3. How to Report a Problem

1. Report the issue within 24 hours of delivery — this is critical for fresh flower claims.
2. Email support@greatflowers.net or use the Contact Us page.
3. Include:
   • Your order number
   • A description of the issue
   • Photos of the flowers as received (required for all quality claims)
4. Our team will respond within 1–2 business days with a resolution.

4. Resolution Options

Depending on the nature and severity of the issue, we may offer one or more of the following resolutions:

• Re-delivery: A replacement arrangement sent at no cost (subject to availability and delivery area).
• Partial Refund: A partial monetary refund proportional to the affected portion of your order.
• Full Refund: A complete refund to your original payment method for orders that are significantly incorrect or undelivered.

The resolution offered will be at the discretion of Great Flowers based on the evidence provided and the specific circumstances of each case.

5. Florist Partner Accountability

Great Flowers works with a network of independent local florists. Quality complaints are reviewed with the fulfilling florist partner to identify and address issues. Repeated quality complaints against a florist partner may result in review or removal from our platform to ensure consistent standards for all customers.

6. Non-Floral Items

For non-perishable add-ons (e.g., vases, candles, plush toys) included in your order that arrive damaged or defective, please report within 48 hours of delivery. These items may be eligible for return or replacement under standard consumer goods policies.

7. Related Policies

• Refund Policy — Details on how and when refunds are issued.
• Cancellation Policy — How to cancel an order before it is prepared.

8. Contact Us

For return handling or quality concerns:

• Email: support@greatflowers.net
• Support Page: greatflowers.net/contact-us