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Effective Date: April 1, 2026  | Last Updated: April 1, 2026

Because our florist partners begin preparing arrangements shortly after an order is placed, cancellation windows are limited. This policy explains when and how you can cancel an order placed on Great Flowers.

1. Cancellation Window

Orders may be cancelled free of charge if the request is submitted at least 4 hours before the scheduled same-day delivery cut-off time (3:00 PM local time) on the day of delivery.

  • Same-day orders: Must be cancelled within 30 minutes of placing the order.
  • Scheduled future orders: Must be cancelled by 3:00 PM the day before the scheduled delivery date.
  • Holiday / peak-period orders (Valentine's Day, Mother's Day, etc.): Must be cancelled at least 48 hours in advance. No cancellations are accepted within 48 hours of peak-period delivery dates.

2. How to Cancel

  1. Log in to your Great Flowers account and navigate to My Orders.
  2. Select the order you wish to cancel and click "Request Cancellation."
  3. Alternatively, contact our support team immediately at support@greatflowers.net or via the Contact Us page.
  4. You will receive a confirmation email once the cancellation is processed.

3. Late Cancellations

If a cancellation request is submitted after the cut-off time and the florist has already begun preparing the arrangement, a cancellation fee of up to 50% of the order value may apply. This covers the cost of materials already sourced and labor already performed by the florist partner.

Once an order has been dispatched for delivery, it cannot be cancelled.

4. Cancellation Refunds

Approved cancellations are refunded as follows:

  • Cancellations within the free window: Full refund to original payment method within 5–7 business days.
  • Late cancellations (fee applies): Remaining balance refunded after the cancellation fee is deducted.
  • After dispatch: No refund unless the delivery fails through no fault of the customer (see Refund Policy).

5. Cancellations by Great Flowers

In rare circumstances, Great Flowers or a florist partner may need to cancel an order due to stock unavailability, unforeseen closures, or extreme weather. In such cases, you will be notified as soon as possible and will receive a full refund or the option to reschedule at no additional cost.

6. Contact Us

To cancel an order or for any cancellation-related questions: