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Effective Date: April 1, 2026  | Last Updated: April 1, 2026

At Great Flowers, customer satisfaction is our priority. Because we deal in fresh, perishable floral products, our refund policy is designed to be fair while accounting for the nature of the goods. Please read this policy carefully before placing an order.

1. Eligibility for a Refund

You may be eligible for a full or partial refund in the following situations:

  • Your order was not delivered on the selected delivery date through no fault of your own.
  • The flowers arrived in a condition significantly different from what was described or shown.
  • The arrangement received was materially different from what was ordered (wrong flowers, wrong size, wrong color scheme).
  • The order was damaged in transit and the damage was reported within 24 hours of delivery.
  • You were charged incorrectly (duplicate charge, wrong amount).

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Natural wilting of flowers after 3–5 days of delivery (fresh flowers have a limited natural lifespan).
  • Customer-provided incorrect delivery address or unavailability of recipient at delivery time.
  • Dissatisfaction due to personal preference not related to quality or accuracy of the order.
  • Orders cancelled after the cut-off time (see Cancellation Policy).
  • Promotional or discounted orders marked as non-refundable at time of purchase.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team within 24 hours of delivery at support@greatflowers.net or through the Contact Us page.
  2. Include your order number, a brief description of the issue, and clear photographs of the flowers received.
  3. Our team will review your request within 1–2 business days.
  4. If approved, the refund will be processed to your original payment method within 5–7 business days.

4. Partial Refunds

In cases where only part of the order was affected (e.g., one item in a bundle was damaged but others were fine), we may issue a partial refund proportional to the affected portion of your order, at our discretion.

5. Store Credit

In some cases, instead of a monetary refund, we may offer store credit of equal or greater value. Store credit is applied to your Great Flowers account and can be used on any future order. Store credit does not expire.

6. Contact Us

For refund-related questions, please reach out to our team: