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Effective Date: April 1, 2026  | Last Updated: April 1, 2026

At Great Flowers, customer satisfaction is our priority. Because we deal in fresh, perishable floral products, our refund policy is designed to be fair while accounting for the nature of the goods. Please read this policy carefully before placing an order.

1. Eligibility for a Refund

You may be eligible for a full or partial refund in the following situations:

  • Your order was not delivered on the selected delivery date through no fault of your own.
  • The flowers arrived in a condition significantly different from what was described or shown.
  • The arrangement received was materially different from what was ordered (wrong flowers, wrong size, wrong color scheme).
  • The order was damaged in transit and the damage was reported within 24 hours of delivery.
  • You were charged incorrectly (duplicate charge, wrong amount).

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Natural wilting of flowers after 3–5 days of delivery (fresh flowers have a limited natural lifespan).
  • Customer-provided incorrect delivery address or unavailability of recipient at delivery time.
  • Dissatisfaction due to personal preference not related to quality or accuracy of the order.
  • Orders cancelled after the cut-off time (see Cancellation Policy).
  • Promotional or discounted orders marked as non-refundable at time of purchase.

3. How to Request a Refund

The fastest way to request a refund is directly from your order:

  1. Go to My Account > Orders and open the delivered order in question.
  2. Click "Refund Order," select a reason, and submit your request.
  3. Track the status of your request (pending, approved, or rejected) from the order details page or under My Account > Refunds.

If you're unable to use the in-account option — for example, you checked out as a guest — you can instead:

  1. Contact our support team within 24 hours of delivery at support@greatflowers.net or through the Contact Us page.
  2. Include your order number, a brief description of the issue, and clear photographs of the flowers received.

Our team typically reviews requests within 1–2 business days. If approved, the refund is processed to your original payment method within 5–7 business days.

4. Partial Refunds

In cases where only part of the order was affected (e.g., one item in a bundle was damaged but others were fine), we may issue a partial refund proportional to the affected portion of your order, at our discretion.

5. Contact Us

For refund-related questions, please reach out to our team: